Written by the Sugar Pure Balance Research Desk · Updated August 2026 · Cross-checked against the seller's own label claims
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A Damaged Package on Arrival: What to Actually Do

2026 guide · Sugar Pure Balance Research Desk

If your package arrives visibly damaged, worth knowing the practical next steps before assuming the product inside is fine.

What to actually do first

Photograph the damaged packaging before opening it further, and check whether the bottle itself — not just the outer box — shows any sign of compromise.

What to actually do next

Contact customer support with your order number and the photos, and ask directly whether a replacement or refund applies in this specific situation, since damaged-on-arrival items are one of the few cases this formula's own return policy exempts from buyer-paid return shipping.

💡 This is general educational information, not personalized medical advice.

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